![]() With USB connection, check the connection of the USB cable and reconnect as required.Refer to the application's manual for details. Make sure that the selected application source is correct.Make sure that your scanner or printer is turned on.(It is disconnected from LAN, if using on LAN.) Please follow the instructions on the page entitled An Error Occurs to address and resolve the particular support code displayed by the printer.Ĭannot communicate with scanner for these reasons:.You must follow the instructions to resolve the 1688 support code to continue to SCAN. For example, a 1688 support code signifies that the printer has detected that one or more of your ink cartridges is empty. If you are attempting to SCAN while a support code is displayed by the printer, you must address and resolve that support code before you can continue to SCAN. ![]()
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